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Service 03

Contracts that deliver the outcome you actually wanted.

Procurement strategy, tender documentation and KPI/SLA design for asset management and facilities contracts, so the market prices the right thing and the contract measures what matters.

Major road infrastructure project under construction
The problem

The contract was signed. The service didn't change.

Procurement is where the asset management strategy either becomes real or quietly evaporates. Most of the damage is done before the tender goes to market, in a scope that describes activity instead of outcome.

Specifications written from the last contract rather than from current asset management need.
KPIs that are easy to measure and unrelated to performance.
Evaluation criteria that can't distinguish between two very different bids.
No contract management model, so nobody holds the supplier to the SLA.
What's included

What we actually do.

Procurement strategy

Options analysis, packaging, market sounding and the delivery model that suits the asset and your capacity.

Tender documentation

EOI, RFT and RFP documents: scope, specification, schedules and response templates written to be evaluable.

Evaluation support

Criteria and weightings, evaluation plans, panel facilitation and probity-conscious documentation.

KPI & SLA design

Performance regimes tied to asset management outcomes, with measurement your team can actually run.

FM advisory

Service model review, in-house versus outsourced analysis, and transition planning.

Mobilisation & performance review

Governance, reporting cadence and the first-year assurance plan, so the contract starts as intended, then periodic review of whether it is actually delivering.

How it runs

The method, applied.

01

Discover · understand the service, not just the spend

What the assets need, what the current contract delivers, and where the gap sits.

02

Analyse · test the options

Delivery models, packaging and risk allocation compared on cost, capability and control.

03

Advise · take it to market well

Documentation and evaluation approach built so the best bid is visibly the best bid.

04

Implement · hold the line

KPI regime, reporting and governance mobilised so year one performance is managed, not discovered.

Got a contract coming up for renewal?

The best time to talk is well before the scope is drafted.